Returns & Exchanges
At Superhuman Bikes, we want to ensure you are completely satisfied with your high-performance gear. If your purchase isn't a perfect fit, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Equipment
Securely pack your bike or gear in its original packaging, ensuring all manuals, tools, and accessories are included in the box.
Ship It Back
Affix the prepaid shipping label provided by our support team and drop off the package at any authorized carrier location.
Quality Inspection & Refund
Once our technicians verify the condition of the returned items, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing